Company Reviews

Elias Ortiz & Company – Costs and Reviews – 2022

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Dr. Elias Ortiz heads up the eponymous company, Elias Ortiz & Company otherwise called EOC Bariatrics, which was started after A Lighter Me was in turmoil, along with former A Lighter Me Staff, including: Michele Riter and Janese Pitcher.

Staff of Elias Ortiz
Michele Riter, Elias Ortiz, and Janese Pitcher.

Elias Ortiz & Company also employs Cindy Rios, RN / BSN / CBN, who previously worked with A Lighter Me. Cindy Rios heads up their aftercare program, and is “available over email, phone, and through our Facebook support group.”

Elias Ortiz & Company Surgeons:

  • Dr. Elias Ortiz – Chief Bariatric Surgeon
  • Dr. Almino Ramos – Bariatric Surgeon (added 2022)
  • Dr. Mariano Covarrubias – Bariatric Surgeon
    • Dr. Covarrubias also use to work with A Lighter Me.
  • Dr. Omar Lazos – Plastic Surgeon

Elias Ortiz & Company Claim:

  • ..sets the standard for weight loss surgery in Mexico
  • Claim 9,983 Surgeries Performed as of January 2020
  • Claim 15,912 Surgeries Performed as of January 2022

Costs of Elias Ortiz & Company

Price: Gastric Sleeve starting at $4,350, Gastric Bypass starting at $5,700, Mini-Gastric Bypass starting at $5,700. Prices have remained the same since 2020, but we don’t have clarity on the updated prices.

Costs of Elias Ortiz & Company

Previously Elias Ortiz and Company, offered no High BMI Fee included in their price. However, I don’t see the same offer presented.

Contact

Phone: 833-781-7444

Fax: 315-907-0246

Web: www.eliasortiz.co

Note: Please frame from posting highly negative reviews regarding EOC Bariatrics. Extremely negative reviews without context will be removed.

Please refrain for posting A Lighter Me reviews here on Elias Ortiz & Company’s profile. Any review posting on A Lighter Me. Will be removed to A Lighter Me.

27 Comments

  1. A Real Life Nightmare

    Before I begin my review, I would like to state that the Dr’s, OR nurses, and floor nurses are wonderful, caring people. However, the American administration is the most disgusting, vile, human beings that have ever walked this earth. They are liars, thief’s, and completely lack compassion and empathy. I also believe that the nursing staff is afraid of the American office people. The American people of this company DO NOT BELONG in health care whatsoever!

    I had my surgery on 1/10/2022, everything was going great. I was a hard stick so they had to place a catheter in me for fluids. The anesthesiologist was such a kind and compassionate man, he made me feel safe! I woke up the following day 1/11/2022, in pain and disoriented from the pain meds. My sister in law came as my companion with me and she stayed the night in the pull out chair. Everything seemed fine in the morning. My roommate stated she felt great and was ready to go back to the hotel. I will admit it is a little uncomfortable sharing a room with a complete stranger, I didn’t think anything of it and if given the chance probably would have gone to the hotel too.

    I was in and out of sleeping. I woke back up to my roommate taking a shower. I thought, awesome(!), I bet a shower feels good and I wanted to take one too. I went outside to get some fresh air on the balcony and took some pictures. After she showered, I pulled my iv pole into the bathroom and began washing my body making sure not to get any of my iv area wet. When I got out of the bathroom everybody was gone. Even my companion. I thought to myself, weird, but ok I will just change my pajamas and get back in bed. That is until I received the rudest call I’ve ever gotten in my life.

    Sheila was calling me threatening me and accusing me of smoking. I was baffled as I didn’t have any type of smoking products on me. I hung up the phone and the nurse was in the room and I asked her if she saw me smoking – the look on her face was as baffled as mine and she said no. Then the biggest B of them all called me again – Michelle. What a trip this lady is. She is the rudest, cruelest, lying person I have ever met. She told me that my sister in law began throwing a fit and they kicked her out. She also accused me of smoking – I did not smoke. And that I needed to leave the hospital or I was trespassing. HOLY CRAP! Did this lady just really tell me to leave the hospital after I JUST had surgery?!? By the time this all went down it was getting darker in Tijuana.

    The area around this hospital is NOT the best area… I reluctantly packed up my belongings (crying and scared), and walked out the door with my suitcase, alone, down the dark streets of Tijuana and stumbling around because of the pain meds they gave me. There was a little OXXO on the corner and I stopped there because my phone was almost dead. I charged it for awhile then received another call from Michelle stating if I went back to the hospital I was trespassing. Seriously, this was becoming a nightmare. I ended up getting an Uber to come pick me up and take me back to the grand Tijuana hotel where I thought at least I could stay in the room I had already paid for. BOY was I wrong, I went to the EOC office and they DELETED my whole stay!!!

    I left crying and went to the front of the hotel where Renato (the hotel’s concierge) saw me, and began hugging me and saying “what the fuck did they do to you?”. He was just as shocked as I was, but I had finally found someone that saved me and had compassion for me. I told him the story of the day and he could not believe it. He told me to get into his car, and he would take me somewhere safe. He ended up doing just that! What a savior this man was in my time of need. He was my Angel of Tijuana. When I woke up the next morning, safe, in a nice hotel, it all hit me. This company literally kicked me out after 1 day post op, disoriented, full of pain meds, onto the streets at night time, with FALSE accusations!

    I had to change my flights and walk through the Tijuana border on foot to get back to America. While the DR, Nurses, and TIJUANA staff seem wonderful. The administration backbone of this company is complete and utter trash! You are not human if you throw away someone 1 day after post op in a foreign country with nowhere to go, then just delete them like nothing happened. I honestly think if the Dr had found out about their atrocious behavior he would think twice about having them employed.

    My recommendation is to stay FAR AWAY from this company. It might seem like you’re getting all these bells and whistles and you’re SAFE. When in reality it is a cattle herding money farm to make money and they do not care about the actual patient. To Michele, Sheila, and Cindy, I hope you rot and karma comes back to you ten fold. I know I am not the first person you have probably done this to and I know I will probably not be that last either. PLEASE do your due diligence and research other company’s before you look into this one!

    • Chelsea, it breaks my heart to hear about your journey. What ever happened to your sister-in-law?! I hope she’s safe.

    • Edith ampuero Reply

      Chelsea what an ordeal, omg .
      If i were you , I would have contacted the surgeon.
      Or better jet, sue those people!
      Now I don’t even want to inquire about their services!

    • I just had my own encounter with Sheila M. Terrell, BA. I emailed just asking for an idea of what they charge for a mommy make over or tummy tuck. That is it nothing about my history. This is Sheila’s response.

      You must be 10 months post op from weight loss surgery (if you have had wls), 31 or lower BMI and at a stable weight. You can’t get a consult or start the process until that time. Once you reach these goals, please go here https://eliasortiz.co/contact/ and fill out the contact form. You will be sent a digital application. Please search “eliasortiz” in your inbox and it will pop up within 24 hours.

      OK first off, do they ONLY work with WLS patients? Also, do they REALLY allow someone to do these procedures that recent to WLS? If so, this is not a good company. Everyone knows it takes 2 years for your body to balance out – at least. Yes I have had WLS but not in Mexico, and 15 years ago in which I maintained my loss and just was entertaining the idea of slimming out my center as I did loose 130 lbs so have quite a bit of extra skin..

      Needless to say, her rude first email ever to me told me 1 thing, I was never going to entertain the idea of their business, but I did let her know how out of touch with reality she is. I have spoke with 2 other companies in that same area, and they have wayyyyy better patient communication. It clearly sounds like this woman is miserable in her job.

      • This is their rules as stated on their facts. I am sure she was just giving you the standard response. It clearly states in the email you shared (if you had wls). I guess I am confused why this would upset you so much. IDK seems like a pretty standard form email to me.

        Not sure where you heard 2 years. Here in the states there are some surgeons that will do 6 months out.

    • you should post ur story on tiktok where they promote themselves so much and tag them.. that’s fucked up what they did to you

    • Jessica Moter Reply

      They stole my money and never responded to me!

      They literally canceled my surgery two days before and never responded to me again! They are thieves!!! They stole my money!!!

    • Join Class Action against EOC DBA RitePitchLLC

      For everyone that sees this and has had their money unrefunded, had an unethical experience, or was wronged after working with EOC (DBA as RitePitch), a class action is being considered for all patients wronged in the last 3 years to the present. Please submit your experience to https://reportfraud.ftc.gov/

  2. Scarlett kinkle Reply

    Staff unprofessional and you don’t get support

    I had surgery in 2021. The office staff and people representing the company are garbage. They are rude, disrespectful and make the experience horrible, the drivers were doing 90/100 mph on the freeway weaving in and out of traffic. (Michele, Sheila and a couple others in the actual office) I was supposed to have a nutritional class and they denied it when I was there stating it was offered the night before (when I was in the hospital) then I was kicked out of the Facebook group over false accusations and don’t have any way to ask for support. The doctors are great and the hospitals/nurses are great. But everything else sucked. I am recovering great and lost weight but I really wish I would have went somewhere else.

    • Patient Warning!

      I have to agree with you and your experience. My surgery went great and I have lost 76 lbs since my surgery 7 months ago, but the office staff was absolutely horrible! I was glad that I set up an aftercare plan through my own primary doctor and nutritionist, because there is zero follow up from Dr. Ortiz or his staff once you return home. I don’t regret getting the surgery, but to anyone who is considering going through EOC maybe think twice and have follow up care coordinated with your own primary doctor which you will need to make sure you are getting enough nutrition and aren’t vitamin deficient.

    • They don’t care they blocked me in plastics because the nurses on my floor didn’t know English and didn’t tell me there were giving me unneeded extra cost meds.

        • Wow! I’m really nervous now, do u have a choice on having Fu stay there or can u just go back across the border if u live in San Diego?

  3. They just care about money

    I had the worst experience with this clinic, I never got my surgery so can not comment on the doctors or nurses but the administration staff that operate the clinic are complete nightmares. Specifically, Tiffany and Michelle. I had paid my deposit and had my surgery date booked, my airline cancelled my flight and the soonest I could get a flight was 2 days later, this all took place a month before my surgery date. They would not allow me to rebook my date and told me I was expected to keep my surgery date? They ended up keeping my deposit, not giving me a new date and blocking me from all forms of communication including the Facebook site. Stay far away from this clinic.

    • Jessica Moter Reply

      Stole my money!

      They canceled my surgery two days before because I was sick. I went to urgent care and I sent them all the paperwork and a note from my doctor saying that I can’t have surgery until my antibiotics are done. I was exposed to Covid and I had an extreme sinus infection. So they Michelle canceled my surgery via email and never responded to me again and stole my money. They are literal thieves

      • Join Class Action

        For everyone that sees this and has had their money unrefunded, had an unethical experience, or was wronged after working with EOC (DBA as RitePitch), a class action is being considered for all patients wronged in the last 3 years to the present. Please submit your experience to https://reportfraud.ftc.gov/

    • Join Class Action Against EOC (DBA RitePitch LLC)

      For everyone that sees this and has had their money unrefunded, had an unethical experience, or was wronged after working with EOC (DBA as RitePitch), a class action is being considered for all patients wronged in the last 3 years to the present. Please submit your experience to https://reportfraud.ftc.gov/

  4. ALENA CONTE Reply

    EOC staff ( not medical team) needs retraining.

    The saying is you get what you pay for overall I was happy with my experience with Dr. Cece at the blue Tower hospital the nurses doctors and surgeons were amazing in the facilities were super clean. The resort is not a five star resort think of it more of like a 2 to 3 star resort in Las Vegas however it’s clean enough and very inexpensive there’s a pool and having room service that brought you broth popsicles and apple juice was extremely helpful. The problem is whoever handles their bookings and Facebook group and the coordinators was just zero out of five stars can you Quetion was absolutely awful I think it’s Sheila and Michelle are just unbelievably rude I would fire them immediately absolutely no professionalism they are giving AOC a very bad name and I don’t think I could recommend this company to any friends or family AOC needs to clean house and get all new staff especially the American staff trained them to understand how to handle customer service. I also got kicked out ofOut of the Facebook group page because I agreed that a patient should not be charged for prescriptions they don’t receive. I mean is that crazy? Avoid

  5. My Daughter had her procedure there a couple years ago and everything went well, the staff I mean all the staff there were fantastic, friendly, helpfull, caring and popped oil to see how my Daughter was doing asking if she needed anything, We tipped them everyday and only because they were caring and helpful, I would recommend this place to others

  6. The Companion Reply

    Great procedures, great prices, lots of waiting and lots of people

    I was my daughter’s companion while she received her surgery. She went with Dr. C after doing some research. Two main reasons: he is less busy and likes to do AM surgeries, and also they use the Blue Tower facility. I noted that Dr. O’s patients had later start times and a little more waiting – he is very popular which means you will be at the older hospital and there will be a line. Not a bad thing, just something that people need to understand. He is very in demand.

    From what I have seen from safety and patient care, things have been very excellent. I found the facility to be very clean and the nursing staff very kind and professional to their patients. The doctor came by after the surgery two times to give me the report and again he too was very professional (Dr. C and his staff).

    Here are the spots where this can improve: there is a *lot* of waiting when patients return from the hospital to process back into the hotel. There is a *lot* of long wait times for the shuttle – “the shuttle will be there at (time)” and then you are sitting down stairs as a patient at the hospital for more than an hour – close to two hours – waiting for the return shuttle. This is something that can be controlled and improved, so my intent is offer areas to improve.

    The office at the hotel: long wait times, and a lot of waiting around in that office when returning from the hospital. They do these mass debriefs instead of just getting the smaller groups as they arrive. Patients do not want to sit in that space any longer than is totally necessary; by this phase people are tired and they are normally starting to get hungry and ready for clear broth. This is not the time to have people sitting around waiting for the one speech. Do more than one – check people in as they arrive back from the hospital in smaller groups.

    I understand the cultural aspects of being accustomed to waiting here, but most of these patients do not understand that custom and culture. It would do well to warn someone if the wait will exceed 45 minutes. Maybe they can get a small drink or jello so that they are not sitting there in discomfort.

    My input and hopes to improve the business flow.

  7. Jessica Moter Reply

    Stole my money!

    Two days before my surgery I was extremely sick and went to urgent care. I had a horrible sinus infection and my doctor wrote me a prescription and a note stating I cannot have surgery until my sinus infection is cleared up and my antibiotics are done. I sent everything to my coordinator and Michelle responded and said that my surgery was canceled and she never responded to me again. She would not even let me reschedule unless my Covid test was positive. I was extremely sick and I was in bed for two weeks. She did not care that I was in urgent care and I had a note from the doctor copy of the prescription and everything. She would not even let me reschedule. She literally stole my money and never responded to me again. One month earlier she went off on me in the Facebook group which I have screenshots of. She was extremely demeaning. And then blocked me out of the Facebook group. How can you cancel the surgery two days prior and never respond to the patient ever again and not let them reschedule? Literal thieves

    • Join EOC/RitePitch LLC Class Action

      For everyone that sees this and has had their money unrefunded, had an unethical experience, or was wronged after working with EOC (DBA as RitePitch), a class action is being considered for all patients wronged in the last 3 years to the present. Please submit your experience to https://reportfraud.ftc.gov/

  8. Company Needs Process Review

    My surgery experience could have been better. I had surgery with Dr. C at the Blue Hospital. The nursing staff were kind, and we’re even more attentive if you tipped every shift.

    When I was taken down for surgery, I was the last surgery for the day. I was left lying on a gurney for about 30 or 40 minutes while the cleaning crew had all the operating room doors open, loud rock music blaring, chatting and cleaning while I laid the. It was a very uncomfortable wait to say the least, there was no privacy, just a big open room with no curtains.

    When they took me into surgery, I could see the previous surgery patient in the recovery area, retching into an emesis basin. That is not what I wanted to see before I went into surgery.

    After surgery all went well. The wait for the shuttle back to the hotel was long and miserable. Upon arrival at the hotel, I got to my room and wanted a shower. My room had no towels, so I called for towels. Then I discovered the toilet was stopped up. So I got my bags and headed downstairs to the front desk. They put me in a different room. This room had towels and the toilet flushed; however, the old fashioned cordless handset didn’t work, so I was never able to call for my room service. All in all, I think the hotel is a dump. I’ve stayed in nicer Holiday Inns.

    I have not personally had issues with the American administrative staff, but in observing their online behavior, I surmise they bully patients to achieve their goals. I leave this review here, rather than the Facebook group out of fear of retaliation.

    My surgery went great and I am healthy, doing well and eating small portions of healthy food at 8 weeks post-op. Please research wisely.

  9. No Protection for Patients & Unethical Business Practices

    I do not want to discourage anyone from making a decision to improve your health and lifestyle, but I would use caution with dealing with Elias Ortiz and Co (EOC) operating under RitePitch LLC for your bariatric surgery. Their US team (Michele Riter and the nursing coordinators) are very rude and unprofessional. There are hundreds of stories of them acting highly unethical and I had my own personal experience with them and they took all of my money and blocked me from communication, I did not get the surgery and they refused a refund. Read the contract carefully. Once they have the money, they owe you nothing. There is no flexibility for nuances, and you will receive their wrath of unethical communication and manipulation to pull a fast one on you. There are a lot of people who have also had great experiences, but be wary of community marketing. I had to hire an attorney to get my money back after being blocked for canceling my surgery after some unprofessional communication. They are a US-based company with zero consumer rights, which will require a lawyer to get your money back if anything happens out of your control. The bottom of their website states “Elias Ortiz & Company is a scheduling facilitator. We are not healthcare providers. The information contained on this site is for educational purposes only and does not constitute medical advice nor create any physician-patient relationship. We suggest that visitors to this site discuss the information contained here with their own physician.”

  10. Join the class action against RitePitch LLC DBA as Elias and Company (EOC)

    For everyone that sees this and has had their money unrefunded, had an unethical experience, or was wronged after working with EOC (DBA as RitePitch), a class action is being considered for all patients wronged in the last 3 years to the present. Please submit your experience to https://reportfraud.ftc.gov/

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